Service Management Software - Dealer Management System

  • Overview
  • Key Features
  • Benefits

Service Management Overview

e-Emphasys Service & Warranty Management enables dealerships and rental firms to optimize customer service, reduce equipment downtime and turn the service department into a profit center.

It helps dealerships to effectively plan, schedule, and manage resources, to improve service processes and customer satisfaction. It offers tightly integrated functionality to automate and optimize end-to-end OEM warranty and claim processes.

e-Emphasys Service & Warranty Management solution allows companies to leverage the internet and mobile technologies for effective communication that helps receiving and transmitting real-time updates between service supervisors and field mechanics.

  • Integrated call management and help-desk support
  • Service Order planning, scheduling, and costing
  • Multi-Location resource allocation
  • Service-history-driven knowledgebase
  • Integrated OEM warranty & claims management
  • Warranty cost analysis and forecasting
  • On-site information access and invoice processing
  • Automated inventory allocation
  • Priority-based service order processing
  • Discount matrix
  • Automated transactions for billing, A/R, G/L, and equipment life-cycle cost
  • Comprehensive reports and analytics
  • Web-based, easy-to-use, intuitive graphical interface. Requires minimum training
  • Supports all mobile devices
  • Comprehensive Call Management capabilities for sophisticated diagnostic analysis and ability to automatically process calls to service orders
  • Service Orders to manage shop and field work orders with parts, labor and other charges
  • Service/RAMP Contracts to create and manage equipment contracts, with coverage details
  • Periodic Maintenance schedules for both the customer and dealer’s fleet, based on time, meter reading, or both
  • Flexible and easy-to-use, point-and-click service scheduler, and dispatch dashboard allows foremen or supervisors to schedule both field service technicians, as well as internal shop work
  • Rapid and personalized call intake
  • Easy and quick on-line mechanic assignment and dispatch
  • On-line access to order, unit & parts, warranty, and claims information
  • Fast and accurate problem diagnosis, resulting in improved first-call-fix ratios
  • Efficient preventive maintenance and reduced unit downtime
  • Integration with Microsoft MapPoint and Google Maps to visualize job sites and routes and provide driving directions
  • Mobile/Laptop-based service application for field technicians with online access to equipment details and maintenance history, and the ability to report parts used, hours spent, and invoice customers while on field
  • Warranty and Claims to manage, monitor and process electronic claims for OEM, third-party and internal warranty, including policy warranty
  • Ability to manage Multiple Warranties based on time periods or meter readings of a unit that includes the individual Dealer and OEM warranties
  • Remote access to equipment service history
  • Real-time reporting of time and material
  • Real-time updates to equipment details
  • Quick invoicing to reduce payment cycle
  • Improved customer relationship for up-sell opportunities
  • Comprehensive reports on various KPIs

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