General Equipment and Supplies, Tri-State Machinery and Aggregate Equipment and Supplies are leading distributors of construction equipment. With major emphasis on heavy-duty aggregate and mining equipment, GES has developed into an established name for crushing, screening, washing and conveying equipment.

Challenges
Don Shilling, President of GES, says: “When you sell customers expensive assets, which they use to make profits for their companies, ¡t is important to have the right information available to support their efforts. To respond to customer needs, the system must have the capacity to deliver organized information quickly and the capability of tracking assets and business processes. We needed a system in which every sale to a customer, from whole goods to parts and service, can be monitored and examined. So, we continue to stay ahead of their potential future needs. “The distributor system we operated did a fairly good job of the basics, but we wanted more. We wanted an ERP solution that could help us grow and better control our business, with all the information available at our fingertips to support our customers."

"Customers come to us for a total solution tailored to their specific needs. With over 25 years of experience and nationwide distribuion and service, we have become a recognized leader in the area of aggregate equipment", says Mr. Shilling.

Solution
GES participated in a dealer consortium which outlined the system requirements and scrunitized three major vendors. GES selected eXtend for three main reasons: its breadth and flexibility, its strong monitoring and reporting capabilities for department managers and owners, and its modern and future-proof technology foundation.

Mr. Shilling: “eXtend provides an accurate mirror of our business. eXtend is focused on the two main issues we deal with: Customers and Equipment. Interactions between those two are tracked and presented in eXtend, providing complete visibility in all stages of the customer and equipment life cycle. In the customer record we see in an instant what a customer owns, what he purchased from us or problems he had recently.”

eXtend supports all of GES’s sales rental service work shop, management, warehouse, planning, scheduling and accounting processes. eXtend’s light manufacturing and soptiisticated equipment modeling and tracking capabilities proved to be of great value to the GES aggregate equipment business.

Results and Benefits
The GES owners and management team is pleased with the business improvement extend has enabled. MIS Manager Mr. Don Steha: “With eXtend we have a single source of the truth for all our customer and fleet information. eXtend provides full visibility of the equipment specs and images along with full life cycle cost and revenue by unit, extend has been an enormous improvement for our organization.”

“Since eXtend runs on modern Infrastructure such as Windows and SQL Server, we could deploy it on our existing blade server. This meant an instant and significant and cost saving for GES,” Mr. Stiha claims.

“The largest return of our software Investment will be the automated processes both within the system and throughout our operation, and via the interfaces with our manufacturers and vendors. I envision the whole process of ordering, stocking, tracking and selling inventory items to be fully automated and extremely accurate,” says Mr. Shilling.

eXtend Collaboration has been a been a great facilitator in automating a large number of OEM transactions. Mr. Stiha: “Thanks to the modern and flexible architecture of eXtend Collaboration and the extensive integration experience of its consultants, e-Emphasys has been able to quickly deliver a large number of Komatsu interfaces, including new ones such as the Advanced Stocking List interface”

“eXtend ¡s a very sophisticated system, light years ahead of our old system. The power of eXtend has enabled us to further realize the potential of our dealership, running our business better with more complete and accurate information available throughout the organization. eXtend helps us further shape our commitment to customers and implement our growth strategy. We have picked a winner!” concludes Mr. Shilling.

"eXtend has brought tremendous benefit to General Equipment and Supplies, Tri-State Machinery and Aggregate Equipment and Supplies. The distributor system we operated on did a fairly good job of the basics, but eXtend is the ERP that helps us to grow and better control our business. eXtend provides us the horsepower and flexibility to operate our business for the next twenty years!"
Don Shilling, President, General Equipment and Supplies, Inc.

For more information about General Equipment and Supplies, Tri-State Machinery and Aggregate Equipment and Supplies, please visit http://www.genequip.com/.

Click here for a PDF version of this Customer Success Story.