One of the most important feature of eXtend is its breadth, depth and maturity of the functionality. Lot of the other business system we used required users to keep track of things outside the system using spreadsheets or in other manner.

There are other business packages available in the industry today, but they do not bring the modern architecture, web services and ability to integrate with our suppliers and customers in an easy way. eXtend is very strong in interfacing with OEMs and Manufacturers.

One of the nicest things of the eXtend package is, its flexibility to adapt to our business processes rather than forcing us to change our business processes to meet the requirements of the software.

Through its integrated approach, eXtend will streamline our internal processes, eliminating clerical work and freeing our employees to focus on higher value customer service activities. eXtend is not just an excellent transactional system, it also provides our management team with the ability to identify opportunities and issues proactively so we can take action immediately, rather than several weeks or months later.

e-Emphasys is demonstrating very strong commitment to the heavy equipment distribution industry. We’re impresses by how well e-Emphasys employees understand the distribution industry and their disciplined approached towards software engineering.

I would characterize our relationship with e-Emphasys as more of a trusted business partnership rather than traditional customer-supplier role.

In any ERP implementation, the implementation consultants can make or break the system, no matter how good the system may be. e-Emphasys brought the top notch consultants who knew the system in and out. They help us to bring system live in the successful way. 

eXtend holds the future.

We are about 4 divisions with over 50 branches. We were using 3 different systems on 4 computers. eXtend was chosen because it was scalable for our requirements of our 4 division. I don’t think any of our previous systems would have been able to bring us to that level.

We started partnership with e-Emphasys based on their commitment to the equipment distribution business. The beauty of the relation is that they brought in the business system expertise and we brought in the requirement of the industry.

The state of their technology makes it a lot easier and quicker to realize new requirements in the system. We have been very specific with e-Emphasys about requirement in our solution and what the industry is requiring. They were able to deliver very quickly.

The need for good interfaces with OEMs is much higher than 5 years ago. e-Emphasys has the expertise to develop new interfaces very quickly with any third party. The response to our needs has been always quick.

The alignment of the system to the business process was a two-way street. We got the best people from e-Emphasys to implement our system and enjoyed working with them,

The major reason why we went live according to plan is the trusted relationship with e-Emphasys, availability of resources and their resolution of issues on the spot.

e-Emphasys Technologies, an Indian offshore vendor, equipped with staff having advanced IT skills, has been widely expanding IT outsourcing business even in Japanese market since last 5 years. e-Emphasys Technologies is supporting the system development and enhancement of competitiveness of companies by providing the outsourcing service based on its unique IT outsourcing model ‘TrueSource’. This article clearly articulates the effectiveness of ‘TrueSource’ as suggested by the company.

Indian offshore outsourcing industry with advanced IT skills and low cost as its weapons has acquired immense popularity primarily with U.S. and European companies. Among many other outsourcers, e-Emphasys Technologies (hereafter, e-Emphasys Technologies) with its head office at Mumbai, on western coast of India, is one of the offshore vendor companies that have achieved rapid growth.

Mr. Sayam Bagade, representative director of company’s Tokyo office ‘e-Emphasys Technologies Japan’ and who also holds post of COO ( Chief Operating Officer) of company’s American office, stresses firmly about global offshore outsourcing market trends that ‘although onshore (domestic type) outsourcing and shared services are rapidly growing towards the saturation point, the anticipated average annual growth rate (CAGR) of offshore outsourcing ( abroad type) is 38% (from year 2001-2008 ) and for Captive ( subsidiary type) it is 26%.’

Abundantly available high quality human resource s, which is suitable for IT work , makes India the strongest contender amongst the many countries / regions allover the world who are capable of offshore outsourcing. For example, there are 813,000 engineers engaged only in software and business process outsourcing, and 65 companies have already acquired the CMM (Capability maturity model) level 5. Moreover, risk is very low in geopolitical terms , and besides the well developed IT infrastructure like communication , policies adopted for foreign direct investment ( FDI) have turned to be a source for strong competitiveness.

e-Emphasys Technologies , with head office in Mumbai , has on-site offices in Tokyo, Kaulalmpur ( Malaysia), Cary ( North Carolina, U.S.A.) and Bern ( Switzerland). Emphasizing on company’s competitive edge Mr. Bagade says, ‘each office has large number of highly efficient engineers who can realize IT operations with “Follow the sun ” model ensuring round the clock operations .

e-Emphasys Technologies’s greatest asset is its unique outsourcing model ‘True S ource’. This model proposes the adequate and comprehensive solution s that ensure the ROI implementation i.e. it provides the structure that undertakes all the developments right from design consulting of I.T. architecture, to application development and maintenance, service packag e adoption , system integration , embedded system development .

Mr . Bagade proudly states, “Our ‘TrueSource’ model has already demonstrated its effectiveness in many Japanese enterprises like Tokyo Electron, Densei-lambda etc.’’

At the same time he explained further, “Various steps like defining, designing, development and deployment are involved in practical operation of application development. One thing you should keep in mind regarding the implementation of “development work” is that after development handover to the customer should be as smooth as possible. Our company has adopted a procedure where we start from on-site development and work is done in co-operation with customer facilities, and when work contents are sufficiently understood, we gradually transfer the work to off-site and offshore.”

The company also focuses on Japanese language education and has appointed Indian staff graduated from Japanese universities. According to Mr. Bagade, “Japanese language proficient staff plays a role of ‘Bridge SE’ connecting Japan and Mumbai” since the development work is transferred to offshore.

e-Emphasys Technologies’s business model gives “added value” to system development work, which leads to business competitiveness i.e. Cost, quality and productivity. According to CIO, which puts special emphasis on offshore policies, this model is definitely a powerful backing.

Execution infrastructure of ‘True S ource’