Streamline Your Field Service Efforts

Reduce Downtime, Improve First-Time Fix Rates, and Shorten the Call-To-Cash Cycle with e-Emphasys ERP Field Service.

Field Service Critical Job Info

“Our revenue, particularly in service, has increased 30% this year. One of the areas that has helped us tremendously is the eServiceTech. Being able to manage labor day by day without paper has improved that process greatly.”

– Brian Loderhose, VP Product Support, Van Keppel

In The Office: All Your Information, All In One Place

Scheduling & Dispatch

Service Manager Improve Scheduling

e-Emphasys ERP ensures you send the right technician for the job, every time

  • Reduce Service Costs – e-Emphasys helps to reduce scheduling time and lower parts and fuel costs
  • Choose the Right Technician – e-Emphasys allows you to choose technicians from multiple companies and multiple service centers
  • Easy-to-Use Interface – Managers can drag and drop information to allocate or de-allocate jobs to technicians
  • Customizable to Meet Your Needs – Easy, color coded dashboards for advance scheduling, emergency scheduling, and automated scheduling of jobs

Workforce Optimization

Field Service Workforce Automation
  • Increase First-Time Fix Ratio – Skill-matching capability allows dispatchers to select the right technician for the job
  • Real-Time Technician GPS Tracking – Allows scheduling based on skill and proximity
  • Eliminate Wasted Time and Effort – Real time parts inventory information and customer information ensures your technician have everything they need to get the job done

Proactive Dashboards

Field Service Workforce Automation
  • e-Emphasys Helps Keep Your Customers Happy – Stay ahead of customer deadlines and potential complaints with actionable alerts for promised dates missed, job start and end delays, back order part delays and much more
  • Optimize Service Efficiency – e-Emphasys ERP Field Service features powerful reporting tools that help measure and fine-tune the efficiency and productivity of technicians

In The Field: e-Servicetech: Empower Technicians And Increase Customer Satisfaction

Real-Time Reporting

Save Notes From The Field
  • Update Information In Real-Time – eServiceTech allows technician to submit repair notes from the field
  • Mobile Upload of repair pictures with annotations and notes
  • Reduce Paperwork – Technicians can record field notes through a voice-to-text converter

Maximize Technician Productivity

Mobile Field Service
  • Real-Time Dispatch Notifications – Have a technician on-site within minutes!
  • GPS Integration – Detailed routing information gets technicians to the job site faster
  • On-Site Reporting – Parts and labor can be reported against the work order before leaving the customer site
  • Less Hassle For Customers – Technicians can get a digital signature from customers on-site

Shorten the Call-to-Cash Cycle with e-Emphasys

Save Notes From The Field

e-Emphasys Field Service provides technicians the information they need, directly on their mobile device, including:

  • Customer details
  • Job site information
  • Equipment configuration
  • Service history
  • Applicable warranties

Learn More About Field Service.

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