It’s Fast And Easy To Launch A Customer Portal

Give Your Customers Powerful Web-Based Tools.

This interactive solution from e-Emphasys extends a wide range of self-service options to your customers including: the ability to order parts, view and manage invoices, view equipment, create service requests, view and track status of sales, rental, service and parts orders, and much more.

e-Emphasys ERP for Equipment Dealers | e-Commerce ePortal Customer Portal Fast and Easy

“e-Emphasys us allowing Linder to meet our goal of exceeding our customer’s expectations. Working with e-Emphasys we are confident of that and much more.”

– John Coughlin, President, Linder Equipment

e-Emphasys ERP: ePortal

Equipment

e-Emphasys ERP for Equipment Dealers | e-Commerce ePortal Customer Portal Equipment

From the Equipment Portal your customers can:

  • See owned equipment
  • See current location of the equipment
  • Review warranty details
  • Find meter readings
  • Display quotes / orders
  • Create service requests
  • Receive preventive maintenance alerts

All without taking precious time away from your customer service team.

Rentals

e-Emphasys ERP for Equipment Dealers | e-Commerce ePortal Customer Portal Rental

From the Rental Portal your customers can:

  • Manage rentals
  • Track rental locations
  • Review insurance details
  • See meter readings
  • Review open quotes / orders
  • Create service requests
  • Receive maintenance alerts

Services

e-Emphasys ERP for Equipment Dealers | e-Commerce ePortal Customer Portal Service

With Services Portal, your customers can view, track and manage:

  • Quotes and orders
  • Service requests/calls
  • Status update and monitoring

Parts

e-Emphasys ERP for Equipment Dealers | e-Commerce ePortal Customer Portal Parts

From the Parts Portal your customers have the ability to:

  • Use comprehensive search and sort functions
  • Display part details such as price, discount, and proximity-based warehouse availability, alternate parts etc.
  • Review parts from frequently ordered list and order history
  • Payment gateway integration with shopping cart
  • Leverage multiple order types
  • Shop from OEM parts catalog
  • Track backorders
  • Review frequently ordered list, order history, invoice history
  • Smartphone enabled responsive web app
  • Manage freight
  • B2B integration of purchase order to sales order, order confirmation and invoicing

All these features are available through a smart-phone enabled responsive web app.

Finance

e-Emphasys ERP for Equipment Dealers | Customer Portal Finance e-Commerce ePortal

With the Finance module, your representatives can:

  • View customer details
  • Manage department-wide invoicing
  • Online invoice payment with secure payment gateways

Learn More About Our Customer Portal