It’s Fast And Easy To Launch A Customer Portal

Give Your Customers Powerful Web-Based Tools.

This interactive solution from e-Emphasys extends a wide range of self-service options to your customers including: the ability to order parts, view and manage invoices, view equipment, create service requests, view and track status of sales, rental, service and parts orders, and much more.

Customer Portal Fast and Easy

“e-Emphasys us allowing Linder to meet our goal of exceeding our customer’s expectations. Working with e-Emphasys we are confident of that and much more.”

– John Coughlin, President, Linder Equipment

e-Emphasys ERP: ePortal

Equipment

Customer Portal Equipment

From the Equipment Portal your customers can:

  • See owned equipment
  • See current location of the equipment
  • Review warranty details
  • Find meter readings
  • Display quotes / orders
  • Create service requests
  • Receive preventive maintenance alerts

All without taking precious time away from your customer service team.

Rentals

Customer Portal Rental

From the Rental Portal your customers can:

  • Manage rentals
  • Track rental locations
  • Review insurance details
  • See meter readings
  • Review open quotes / orders
  • Create service requests
  • Receive maintenance alerts

Services

Customer Portal Service

With Services Portal, your customers can view, track and manage:

  • Quotes and orders
  • Service requests/calls
  • Status update and monitoring

Parts

Customer Portal Parts

From the Parts Portal your customers have the ability to:

  • Use comprehensive search and sort functions
  • Display part details such as price, discount, and proximity-based warehouse availability, alternate parts etc.
  • Review parts from frequently ordered list and order history
  • Payment gateway integration with shopping cart
  • Leverage multiple order types
  • Shop from OEM parts catalog
  • Track backorders
  • Review frequently ordered list, order history, invoice history
  • Smartphone enabled responsive web app
  • Manage freight
  • B2B integration of purchase order to sales order, order confirmation and invoicing

All these features are available through a smart-phone enabled responsive web app.

Finance

Customer Portal Finance

With the Finance module, your representatives can:

  • View customer details
  • Manage department-wide invoicing
  • Online invoice payment with secure payment gateways

Learn More About Our Customer Portal

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