eXtend Smart Call

eXtend Smart Call improves your ability to provide customer service excellence throughout your organization. When the customer calls the Service Manager, it would be useful to know their machine work order is on schedule and the ETA of a backordered part is confirmed. Imagine having this information - even before you pick up the phone. With Smart Call, similar role-based tailored customer information screens are available for every department in your company.

Through its standard telephony integration, eXtend Smart Call provides your staff with role-based customer detail at the moment of an incoming customer call. eXtend identifies the caller and launches the applicable role-based portal on the users desktop computer.    

From the portal, other screens can be launched to respond to customer queries, log customer support calls, or enter a customer quote or order.

eXtend Smart Call enables efficient and personalized customer communication. With fast access to customer-specific information and quick responses to their queries, eXtend Smart Call raises the bar on customer service.

Download eXtend brochure.
 
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