eXtend Field Service

eXtend Field Service equips your dealership with powerful information and productivity tools. By supporting your service technicians with online information and reporting capabilities, eXtend Field Service helps:

  • Improve your first-time fix rate
  • Improve technician productivity
  • Reduce equipment downtime
  • Shorten the overall call-to-cash cycle

     Through eXtend Field Service, technicians get real-time dispatch notification and can be on their way to the job site within minutes of the customer call! eXtend Field Service is a mobile application and can be used by service mechanics on their on-board computer, laptop or PDA. Through integration with mapping software, eXtend Field Service can also provide detailed routing information to get technicians to the job site fast.

eXtend Field Service provides technicians with all the information they need to minimize their time on-site and maximize their effectiveness for the customer! Knowing the full details about the customer, job site, equipment configuration and history, applicable warranties, work order details and potential causes greatly enhances service productivity and first-time fix rate. Before leaving the customer site, parts and labor can be reported against the work order and a digital signature collected from the customer. Real-time reporting speeds administration and allows for quick invoicing and cash collection.

Download eXtend brochure.
 
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