Customers today demand consistent and high quality service in every interaction - and are willing to reward dealers providing it with higher margins. eXtend CRM's integrated and easily accessible information provides dealers with powerful tools to manage customer relationships company-wide as a team effort, and earn repeat business. To empower your staff to exceed customer expectations, lower costs, increase sales and improve the bottom line, eXtend CRM:

• Keeps track of prospects, customers and opportunities in an organized and proactive manner.
• Helps convert leads to customers by ensuring that every lead is properly moved through the sales funnel.
• Identifies cross-sell and up-sell opportunities to increase your revenues.
• Builds customer loyalty by staying in constant contact with prospects and customers.
• Displays comprehensive customer information, including historical sales, open orders and unpaid invoices.
• Provides great visibility of equipment, attachments and components, with configuration and pricing options.

Today, high quality equipment is often considered a given. Customers want to maximize their time and expect dealers to anticipate their needs and to proactively support them. eXtend CRM tunes your organization's speed, agility and accuracy in serving customer into differentiators that will attract and retain customers.

Staff members picking up the phone automatically have a screen pop up with the contact information of the caller and additional information is presented, specific to the staff member’s role. Whether presenting information on historical sales, open orders, or unpaid invoices, eXtend helps your staff to exceed expectations when serving customers.

eXtend CRM provides your marketing staff with great information and tools for lead generation. It provides your sales force with equipment availability, configuration and pricing information to address customer inquiries. With appropriate approvals, proposals can be generated while with the customer, enhancing the effectiveness and productivity of your sales force.

With eXtend, Sales Management gains great visibility and control. The 360 degree view of your customers also ensures your staff will be able to perform at their best, not just during an initial sale, but through every stage of the equipment life cycle and in every customer interaction or transaction. eXtend CRM enables customer relationship excellence.

Download eXtend CRM brochure.