Tioga uses Managed Services to Improve Productivity
tiogaTioga Pipe Supply Company is a material solutions supplier of industrial pipe, fittings, flanges and related products for Global Power Generation, Nuclear Power Generation, Oil Refining, Gas & Chemical Processing and U.S. Military Shipbuilding. With presence in US and Europe, Tioga provides competitive material solutions to its customers worldwide. Tioga employs 120 people and operates from five locations.

Challenges
Tioga uses Enterprise-level software to manage their business. In 1998, Tioga implemented Baan IV with the Dimensions extension (an Infor product) to manage their unique requirements. Managing this software required unique skills, which were not available in-house. Tioga also required a better way to service its customers faster and more efficiently. Slow internal IT turnaround times prevented Tioga from keeping up with new technology, which resulted in frustration across the organization’s top management, line managers and staff. To achieve the competitive edge needed to succeed in their business, something had to change.

Solution
Tioga decided to focus on core business and entrusted e-Emphasys with the support of all their IT needs. e-Emphasys deployed on-site resources with skills that were both diversified and highly focused to meet Tioga’s unique business requirements.

Results and Benefits
Tioga increased their business performance using new technology, increased IT support levels, deployed new automation products and experienced significant improvement in the productivity of their overall operation. Their inventory accuracy was increased through the implementation of a bar-coding application and the implementation of a B2B solution and significantly decreased their response time in quoting and managing customer inquiries. Tioga implemented several additional processes to increase productivity and improved their system availability to more than 99.9%.

“e-Emphasys provided us multidisciplinary skills which allow us to tweak and improve our existing system while adding modern system features such as CRM and Business Intelligence. They are nimble enough to address our daily needs in a timely manner along with doing ongoing development work to improve our processes.”
- Bob Cahill, VP of Operations, Tioga Pipe Supply Co

For more information about Tioga Pipe, please visit http://www.tiogapipe.com/.
 
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