eXtend software provides a clear, integrated view of your material handling business. Whether you service, distribute or rent material handling equipment, eXtend has what you need.

Efficiency and versatility is the key word for material handling equipment. Although dealers of material handling equipment tend to be smaller in size, they often service and manage a large fleet and customer base. eXtend provides quick and easy access to the required details and optimized remote Service capabilities that allow field technicians to enter labor time, parts, outside purchase, etc. from the field, both in a connected as well as disconnected mode.

eXtend Field Service equips your dealership with powerful information and productivity tools. By supporting your service technicians with online information and reporting capabilities, eXtend Field Service helps: Improve your first-time fix rate Improve technician productivity Reduce equipment downtime Shorten the overall call-to-cash cycle For smaller dealers, eXtend is available On Demand, which means that the dealer himself does not need to invest in the skills and infrastructure to manage a system. eXtend On-Demand is provided as a service at a subscription fee, making it easy for dealers to benefit from the system, without any overhead or start-up costs.

Customers today expect equipment to provide maximum uptime, and they expect it delivered at a lower cost to provide a fast ROI. They also expect their dealer to support it with responsive and reliable service.

eXtend ERP provides the tools you need to keep your customers satisfied and improve your bottom line. With a comprehensive set of industry best practice templates and the rapid deployment tools to swiftly configure them for your organization, eXtend ERP has the flexibility to adapt to your organization and to continue adapting as your business grows and changes.

With eXtend, you leverage the same ERP foundation that the major equipment and truck OEMs are using today, including Caterpillar, Komatsu, Hitachi, Wacker, International Truck and Engine, Paccar, Kalmar, Crown, Rolls Royce and Metso. Moreover, eXtend is a future-proof investment for your company, with large ongoing investment and innovation by Infor (www.infor.com) and e-Emphasys Technologies.

eXtend ERP combines the strength and flexibility of Infor ERP LN with comprehensive functionality for equipment dealers and rental companies. Dealer functionalities include advanced fleet management, equipment deal sheets, life cycle costing, rental management, warranty and claim management, financing, lease and insurance. eXtend also offers integrated CRM to better manage your Sales reps, Field Service and Service Scheduler to improve your Service technician utilization, efficient Warranty claim management and integrations that improve your supply chain efficiency and speed your manufacturer transactions and Business Intelligence KPIs and efficient reporting to support your decision making with faster and more accurate information.

Equipment Profitability
To ensure accuracy, eXtend tracks all of the actual and accrued costs associated with every piece of equipment you sell or rent. Service Life Cycle templates by model help you sell preventative maintenance agreements that provide your customers with peace of mind and improve your Service revenue and profitability.

Tailored for your Needs
e-Emphasys and our partner Infor invest substantial R&D resources to ensure eXtend DMS will continue to deliver the power and flexibility you need. With over 560 man-years of development, eXtend provides unparalleled functionality to help your dealership implement best business practices, improve consistency, efficiency and your bottom line.

Are you looking for a powerful, integrated system with the flexibility to grow and adapt as your business changes? Whether your organization is global, mid-sized or small, eXtend provides the tools you need to improve. Our advanced integration technology provides ready-made connectors to many manufacturers and simplifies integration with other systems. eXtend has what it takes to better integrate your dealership with your manufacturers, suppliers and customers.

Experience the eXtend Differencs
Talk to a sales representative to learn how eXtend solutions for equipment dealers could benefit your organization. Contact Us.