eXtend for Equipment Dealers

eXtend provides the clear and accurate information you need to run your business. Our functionality helps you manage equipment through every stage of its lifecycle, with support for inventory forecasting, financing, quoting, renting and selling, delivery, servicing and final disposal.

Construction Equipment

Construction equipment helps shape our world. Being used in complex construction projects with tight deadlines and dependencies, construction equipment must be operating in a reliable manner. eXtend DBS helps dealers maximize equipment availability and reliability. Construction equipment operates in specific environments such as confined areas or densely populated areas. eXtend helps dealers meet the specific needs of construction companies, whether it is selling or renting, new or used equipment, base models or attachments and components. eXtend provides full visibility of specifications to accurately serve customers requiring a tight swing radius, greater maneuvering capability, or meet tight emission standards.

Earth Moving Equipment

Earth moving equipment is often used in remote areas and can represent a considerable investment. Tracking of equipment, monitoring of operating hours and restriction of movement within a certain area helps optimize rental income and protect against unauthorized movement or usage. eXtend DBS tightly integrates into satellite tracking systems such as Qualcomm and Trimble. It collects and processes the data coming from satellite into meaningful information. It provides dealers the ability to offer a wide range of equipment tracking services to customers and to improve management of their own fleet.

Road Construction Equipment

eXtend DBS is used by several dealers of road construction equipment. For the road construction armada to keep rolling efficiently, every unit needs to perform at its best, whether it is equipment for crushing or screening, cutting or grading, milling or mixing, paving or rolling. The continuous wear and tear requires a reliable dealer service organization and the supply of high quality components and replacement parts. eXtend enables dealers to make a quality contribution to the construction of our roads and highways.

Mining Equipment

With mining equipment often operated in remote areas and under severe conditions, mining equipment dealers and rental firms face unique challenges and opportunities to help customers get the most from their equipment. To focus on core business, reduce capital claim and increase equipment availability and performance, mining operators turn to their dealers to provide full service Repair and Maintenance Programs (RAMP). eXtend enables dealers to provide a fully integrated package and meet the agreed service level criteria, whilst keeping control on cost. eXtend Field Service provides technicians with online information in remote mining areas, expediting resolution of breakdowns on the spot in the pit.

Forestry Equipment

Several eXtend customers are in forestry equipment. With many specialist OEMs providing forestry equipment, dealers typically represent several brands. eXtend provides tight integration with OEMs. This makes it easy to generate and transmit parts purchase orders automatically or submit claims electronically. With full automation of administrative activities, dealers save on labor cost and can react faster to customer needs.

Waste Management Equipment

Waste handling and processing is a growing market, with increasingly specialized equipment. eXtend provides full capability for light manufacturing and enables dealers provide specific solutions and attachments to waste processing companies.

Agricultural Equipment

Farming is a highly seasonal business and dependent on weather conditions. This results in extreme peak utilization of certain equipment like harvesters for a short amount of time. Minimal breakdown, fast parts delivery and quick repair services are critical for farmers and contractors. eXtend provide agro equipment dealers the agility to respond to customer needs quickly and efficiently. eXtend provides you the full detail of your farmers’ machinery, which helps provide you the best service level and enhance your relationships based on customer satisfaction.

Cranes

Heavy lifting and crane services is a highly specialized domain. Due to the complexities and safety risks involved, the crane industry is highly regulated, stipulating regular inspection or certification of equipment, operators and riggers. Cranes need to be configured to meet the requirements of the job and the limitations of the job site. eXtend helps configure cranes in a flexible and accurate manner with the appropriate counterweights, jibs, luffing jibs, hoists, etc. eXtend supports the planning, assurance and auditing of a safe and reliable fleet.

 

Exceeding Customer Expectations
Customers today expect equipment to provide maximum uptime, and they expect it delivered at a lower cost to provide a fast ROI. They also expect their dealer to support it with responsive and reliable service.

eXtend ERP provides the tools you need to keep your customers satisfied and improve your bottom line. With a comprehensive set of industry best practice templates and the rapid deployment tools to swiftly configure them for your organization, eXtend ERP has the flexibility to adapt to your organization and to continue adapting as your business grows and changes.

With eXtend, you leverage the same ERP foundation that the major equipment and truck OEMs are using today, including Caterpillar, Komatsu, Hitachi, Wacker, International Truck and Engine, Paccar, Kalmar, Crown, Rolls Royce and Metso. Moreover, eXtend is a future-proof investment for your company, with large ongoing investment and innovation by Infor (www.infor.com) and e-Emphasys Technologies.

eXtend ERP combines the strength and flexibility of Infor ERP LN with comprehensive functionality for equipment dealers and rental companies. Dealer functionalities include advanced fleet management, equipment deal sheets, life cycle costing, rental management, warranty and claim management, financing, lease and insurance. eXtend also offers integrated CRM to better manage your Sales reps, Field Service and Service Scheduler to improve your Service technician utilization, efficient Warranty claim management and integrations that improve your supply chain efficiency and speed your manufacturer transactions and Business Intelligence KPIs and efficient reporting to support your decision making with faster and more accurate information.

Equipment Profitability
To ensure accuracy, eXtend tracks all of the actual and accrued costs associated with every piece of equipment you sell or rent. Service Life Cycle templates by model help you sell preventative maintenance agreements that provide your customers with peace of mind and improve your Service revenue and profitability.

Tailored for your Needs
e-Emphasys and our partner Infor invest substantial R&D resources to ensure eXtend DMS will continue to deliver the power and flexibility you need. With over 560 man-years of development, eXtend provides unparalleled functionality to help your dealership implement best business practices, improve consistency, efficiency and your bottom line.

Are you looking for a powerful, integrated system with the flexibility to grow and adapt as your business changes? Whether your organization is global, mid-sized or small, eXtend provides the tools you need to improve. Our advanced integration technology provides ready-made connectors to many manufacturers and simplifies integration with other systems. eXtend has what it takes to better integrate your dealership with your manufacturers, suppliers and customers.

Experience the eXtend Differencs
Talk to a sales representative to learn how eXtend solutions for equipment dealers could benefit your organization. Contact Us.

 
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