Dealer Solutions
Extend DMS
Equipment Management
Parts Management
Rental Management
Service & warranty Management
Finance Management
Fixed Asset Management
Customer Relationship Management
Inventory Management

 

 

 

 


   
  eXtend Service & Warranty Management Highlights
 

Successful Service Organizations always stay sensitive and responsive to their customers needs. They quickly adapt to changing their own business practices in order to provide high quality service levels with short notice by intelligently marshalling their resources at lower costs & in a timely manner.

eXtend Service module supports in all the way to make organizations successful that include host of functionalities such as service level management, service contracting, service provisioning, metering, costing, billing & Reporting.

eXtend Service order planning dashboard allows for effective planning and management of resources in the service department .

Supports end to end OEM & dealer driven warranty and claim procedures. These include warranty registration, claims submission, claims processing and settlement, returns management, supplier recovery. Provides collaboration framework with OEM's warranty system resulting in improved relationship with OEM & end customers.

eXtend Warranty Management tracks and manages customer warranty agreements on a continuous basis, allowing service agreements to focus on both customer satisfaction and bottom line. Helps service teams to identify the correct warranty entitlement for each customer.








Complete Service Order Planning, Scheduling & Costing

Real time overview of resource allocations across branches

 

Online multi level / multi site approval workflow

 

Complete service history of equipments generating a referential Service Knowledge Stations

 

Integration with OEM systems for Warranty tracking

 
Call Management and Help-Desk support  

Helps to track cost & Converting service centers into profitable centers

 
Warranty cost analysis and forecasting  

Hassle free claim submission virtually eliminating lost claims

 

Facilitates claim value negotiation with OEM

 
Supports multiple warranty terms  
Easy invoicing of warranty claims to related supplier or manufacturer.