Your customer’s equipment fleet are mission-critical assets. eXtend provides you with tools that improve your service efficiency and effectiveness and minimize unanticipated failures to optimize equipment availability, performance and safety.

Customers are willing to pay premium prices for service excellence. eXtend helps you deliver the fast, consistent and high quality level of service that will have customers view your dealership as their preferred business partner. To promote service excellence, eXtend ERP:

• Offers the Service Dashboard, a one point stop for Service Managers
• Integrates Warranty Claim management to maximize processing efficiency and recovery from the supplier.
• Supports manufacturer labour flat rates to improve Service technician performance and Service profitability.
• Tracks technician skills and training courses to improve Service effectiveness.
• Provides automatic machine hour meter and GPS position updates with Geomatics integration.
• Provides comprehensive Service Contract management.
• Service Planning optimizes scheduling of PMs and identifies non-PM service opportunities.
• Integrated Service FC (Factory/Field Campaign) tracking improves scheduling efficiency and reduces potential liability for delays in addressing safety-related repairs.
• Tracks rework/recall work orders and their associated costs.
• Improves cash flow and reduces WIP with the ability to invoice large or lengthy jobs by segment.
• ...and much more.
  

eXtend integrates the entire service cycle into a lean process. It supports everything from taking calls to scheduling and dispatch, diagnostics, parts delivery, on-site service, core return and repair, time and material reporting, invoicing and warranty claim processing.

Skilled service personnel are hard to get. eXtend ensures dealer service operations make the best use of their time, skills and qualifications. By providing every participant in the process with the required tools and information, eXtend ensures appropriately skilled technicians are assigned to the job and speeds delivery of the right parts to minimize downtime and maximize service efficiency.

eXtend mobile service applications provide technicians with remote access to all customer, equipment and order-related details. With these tools at their disposal, your technicians can perform their jobs more effectively and efficiently.

Download eXtend brochure.