Efficient and effective parts inventory and order management can be a major source or profit for dealers. To enable your parts department to deliver top-level customer service by improving your operational efficiency, eXtend ERP:

• Maximizes Counter and Service order processing efficiency with fast, comprehensive views of part availability, including replacement, alternate and reman options.
• Supports e-Commerce options including:
  • Electronic receipt of customer orders.
  • Electronic transmission of supplier purchase orders.
  • Automated processing of supplier ASNs, with identification of inbound stock available to fill backorders.
  • Automated processing of electronic supplier invoices, with identification of purchase price variances.
• Automatically generates and electronically transmits warranty-applicable parts orders and claim requests to the manufacturer or supplier.
• Provides flexible customer invoice options, including "green" paperless invoices via e-mail.
• Integrates manufacturer electronic parts books, with automated updates of replaced parts.
• Offers a customer portal option with self-serve parts order, order status review and invoice reprint functionality.
• Improves cash flow and reduces inventory with full-featured reman core tracking, supporting both supplier and dealer reman inventories.
• Integrates and displays manufacturer/supplier inventory at their depots, so you can proactively manage customer delivery expectations.
• Reduces obsolete inventory through automatic prompts to suggest depletion of available replaced part inventory.
• Improves processing efficiency through enhanced backorder expediting capabilities, including demand consolidation.
• Generates all required purchase orders, pick tickets and shipping documents, with support of MRA-driven supplier returns.
• Offers integration with Fedex and UPS systems for parcel tracking.
• Boosts PSSR productivity and customer satisfaction with eXtend CRM.
• ...and much more.

Efficient supply chain management is mandatory for manufacturers and dealers today. The eXtend parts forecasting and planning module dramatically optimizes customer service and inventory levels to maximize the probability of having the right part at the right branch when required. To optimize your inventory investment and maximize the efficiency of your warehouse and distribution operations, the module:

• Incorporates flexible stocking rules incorporating branch-level lead time by supplier, activity level, EOQ, safety stock, and much more to recommend efficient stocking levels.
• Can review availability at manufacturer/supplier inventory, at their depots.
• Evaluates historical demand levels and demand profile to suggest the most suitable order method.
• Accounts for parts genealogy (ie. the demand and availability of alternate and replacement parts).
• Enables non-stock demand pooling to optimize service levels and minimize freight and handling expenses.
• Supports efficient auto-replenished consignment inventory at the customer site and manufacturer on-demand direct shipment to the customer site.
• Measures changes in the distribution of customer and dealer rental fleet units, with their associated parts demand, to recommends inventory transfers.
• Weighs internal replenishment factors such as branch warehouse-level lead times, parts unit and package quantity value, re-order points and order quantities.
• Provides option to include lost sales demand and anticipated (above defined probability) future demand from quotations.
• ...and much more.

Download eXtend brochure.