The Customer

Tokyo Electron is one of the world's leading companies in the semiconductor industry. It has nearly 80 offices in 16 countries that engineer, manufacture, sell, and service wafer-processing or semiconductor production equipment (SPE), as well as flat panel display (FPD) equipment. As the world market share leader in several product lines, TEL plays a key role in the evolving global semiconductor industry. Additionally, TEL provides customers with superior electronic components and computer networks from around the world. Technological expertise, combined with creativity and progressive thinking has earned TEL an excellent reputation with customers around the world.

The Business Case

As part of their Total Cost Down Project (TCDP) Tokyo Electron embarked on Distribution Support Services (DSS), a decisive initiative to recognize inventory transactions in real time, improve inventory accuracy and increase productively by systematically automating critical business processes. The key objectives of this initiative were

• Improvement of operational efficiencies from receipt to the shipment of goods.
• Improve the quality and accuracy of inventory transactions.
• Real time tracking of inventory.
• Establishing a paperless lean operation.
• Tracking progress of Inventory operations in Real time.
• Establish a closed loop distribution system by using operational feedback to improve performance in the future .

Tokyo Electron, made it very clear from the onset that the purpose of the DSS initiative was not aimed to define IT but to define the warehouse process. Tokyo Electron choose E-Emphasys Technologies to be their prime partner in this initiative, recognizing the complexity of the project and understanding the business experience e-Emphasys had in implementing similar solutions in the past at other customer sites.

Sayam Bagade, President e-Emphasys Ltd, Japan said "We knew that the Data volume in TEL sites presently live or in the process of going live will be very large. Under these circumstances, was of primary importance that we designed a solution that would ensure most efficient response time. As e-DataCollect is the shortest and most reliable path to increase enterprise productivity, we were confident of increasing productivity and at the same time improving efficiencies of operations.. It provides a complete framework to develop, deploy and manage mobile enterprise applications".